Introduction

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All transportation services are subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions.

By agreeing to these terms of service, you also confirm that you understand how our service works.

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About Reservations

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Reservations to the airport are valid only for the time and date specified. Reservations from the airport are valid only for the date specified. We are not responsible for customer errors resulting in unused reservations or missed flights. When changing the pick-up or drop-off location of a reservation, rates are subject to change and additional charges may apply.

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Runs to the Airport

This service is a private, direct transportation service utilizing luxury sedans and SUVs for non-stop transportation to the airport.

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"Will Call" from the Airport

Airport “Will Call” reservations are a curbside pickup. When you arrive at your destination, your private chauffeur will text you. Once you're ready for curbside pickup your chauffeur will meet you in the arrivals curbside pickup area. Be sure to provide your mobile phone number that you will be traveling with when you make your reservation.

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"Meet and Greet" from the Airport

Airport “Meet and Greet” reservations will require an additional fee. The Driver will meet the customer in the baggage claim area with a personalized sign/placard. The Driver will assist the customer with luggage and proceed to the parking area to board the vehicle.

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Short Notice Reservations

Short notice reservations are reservations made less than two hours before the requested pickup times. We are unable to guarantee service availability or timely service for short-notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.

There are no refunds available for reservations made with less than one hour of advance notice.

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Reservation Abandonment

Reservation abandonment occurs when the Driver cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the contact number provided.

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Rates

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Tolls, taxes, and other fees may be not included in the calculated cost of the ride and the customer may be responsible for additional charges.

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Exclusive, Non-Stop Airport Transfers

These reservations include sedan and SUV service. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Fees for additional stop requests are discussed below.

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Charter Reservations

Charters options include point to point or hourly transportation. Point to point reservations require a minimum charge plus distance-traveled charge and advance reservations. Vehicles are available based on demand and cannot be guaranteed on short notice. Hourly charters require a three-hour minimum reservation and at least one hour of advanced notice. Hourly charter reservations should be made in advance to ensure availability. Hourly charters cannot be used for one-way out-of-county transfers.

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Extra Stop Fee

Customers may add an additional stop to an airport transfer or point to point reservation for an additional fee. Extra stop fees vary and will be charged at Driver’s discretion. Extra Stop Fees do not apply to charter reservations. If an extra stop incurs additional miles, additional fees may apply.

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Wait Fees

Wait Fees are incurred when the customer is unable to go at the requested time and the vehicle’s operator must wait for more than a few minutes to provide service. Fees are intended for waits that are usually excessive and wait fees are charged at the vehicle operator’s discretion.

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Payments

Customers must enter their payment information at the time of booking to secure advance reservations. Any charges processed at the time of booking are refundable following the terms outlined in the Cancellation Policy below.

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Receipts

Web-based reservations have the option to receive an email confirmation with complete reservation and payment details. For reservations made by phone or email receipts can be provided if needed.

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Safety

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Seatbelts

Seatbelts are provided for customer safety. We require customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws.

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Vehicle Capacities

Sedans typically seat 3 passengers with limited luggage space. SUVs currently seat 6 passengers with limited luggage space. Oversized or excess luggage may require a second vehicle at additional cost. Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.

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Smoking

Smoking is not permitted in any of our vehicles.

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Special Handling

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Traveling with Children

We welcome the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply or reserve an approved car seat for each child to whom the applicable law applies. Drivers reserve the right to refuse service to parties out of compliance with state law.

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Traveling Minors

Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Drivers may refuse service if a child is not old enough to ride alone and is without an adult or guardian.

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Pets

Pets are permitted in our vehicles with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds must reserve SUV. All pets must be properly secured within the carrier at all times.

Service animals are permitted on vehicles. Please be mindful of the vehicle size while booking rides with a service animal.

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User Error

Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. We are not responsible for mistakes made by customers while using the service or our official websites.

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Travel Times and Delays

We are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, We reserve the right to cancel and refund reservations in advance of the scheduled pickup.

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Customer Service Concerns

Customers are encouraged to notify us of their experience, good or bad.

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Limitations on Compensation Following Service Failure

Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means.

In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include a full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service.

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Limitations on Compensation Following Missed Flights

When it is determined to be company fault, We may provide compensation not to exceed $100.00 per person for domestic and international flights. We may reimburse for overnight lodging in the event customer cannot book a flight out on the same day of travel. Reimbursement is based on the average standard room rate as dictated by management in that market. Meals and other expenses are not covered as part of reimbursement for delays or missed flights.

We do not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.

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Limitations on Customer Claim Time

The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaiveble by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight or other out of pocket expenses due to any alleged service failure, must be brought within 14 days after the occurrence of the act or omission that is the subject of the claim.

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Refunds

For Credit Card Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. The refund is then completed by customer’s financial institution. Customer should refer to their financial institution to check on status of refund.

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Policies

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Cancellation Policy

Customers can cancel a reservation at any time up to one (2) hours before the scheduled pickup for a full fare refund using the website. Cancellations can also be made by calling 1 (619) 254-9269. For LAX or charter/hourly rides time to cancel a reservation for a full fare refund is up to 6 hours before the scheduled pickup time due to scheduling.

We will not provide a refund if the reservation is cancelled or changed less than 2 hours before the pick-up time, or in the event of reservation abandonment. This includes bookings made within 2 hours of pickup time.

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Flight Cancellations and Delays Due to Airlines:

Failure to contact us with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for a refund when a replacement reservation is made.

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Oversized and Extra Luggage Policy

Our luggage policy closely follows that of airlines. For each passenger, one checked bag (e.g. suitcase, duffel bag) and two carry-on items (e.g. diaper bag, laptop case, backpack, or purse) all ride free.

Extra fees may apply in the following instances. Contact us for needs outside of those listed.

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Excess/Oversized Baggage – $10 fee per item

- Checked bag exceeds 50 pounds (or approximately 23 kilograms).

- Total dimensions for your checked bag exceeds 80 inches when adding length, width, and height.

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Golf Clubs – Varies

Counts toward your total number of checked items. (e.g. If you have one checked bag and one set of clubs, the clubs are free.)

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Child Seat Policy

California's child passenger safety laws require that children under 8 years old or under 4'9" tall must be secured in a car seat or booster seat in the back seat. We can provide child restraint seats for an additional fee or feel free to bring your own child seat. We will not be able to provide service without one. Children under the age of 16 years old must be accompanied by an adult.

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Service Animal/Pet Policy

Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), and your baggage. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:

- Less than 25 pounds: Lap carrier permitted.

- More than 25 pounds: Must reserve SUV.

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Tipping Policy

For all online made reservations 20% gratuity will be added to the final amount.

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